Pricing Policy

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Pricing Policy

At Genix.ai, we are dedicated to offering clear, transparent, and competitive pricing for all our genetic and bioinformatics services. This Pricing Policy outlines how we set, communicate, and manage prices across our offerings.

1. Transparent Pricing

  • All prices listed on our website are inclusive of base service fees. Additional costs for printed reports, premium plans, or consultations will be mentioned explicitly.

2. Taxes and Charges

  • All applicable taxes (such as GST) will be added during checkout and displayed clearly before payment.
  • Shipping charges for physical kits or printed reports may apply depending on delivery location.

3. Discounts and Promotions

  • We may offer promotional discounts or coupon codes occasionally. These will be subject to terms and validity periods mentioned in the offer.

4. Payment Methods

  • We accept payments via Razorpay, Paytm, Stripe, and PayPal. All transactions are processed securely and encrypted via these gateways.
  • We do not store any credit/debit card or net banking credentials on our servers.

5. Pricing Changes

  • Genix.ai reserves the right to update product or service pricing at any time. Existing bookings or payments will not be affected by subsequent changes.

6. Refunds and Cancellations

  • All purchases are final once payment is completed. However, cancellation or refund requests may be reviewed on a case-by-case basis if made within 24 hours of payment.
  • If a service has already been initiated (like lab processing or report generation), refunds may not be possible.

7. Printed Report Charges

  • Printed hard copies of reports are optional and available at ₹4,999. This cost includes design, printing, packaging, and shipping.

8. International Orders

  • For international users, pricing will be reflected in USD and may include currency conversion charges, import duties, or international shipping fees.

Contact for Pricing Clarification

If you have questions about pricing, packages, or any specific offers, please reach out to our support team:

Email: support@genix.ai

Phone: +91 886 1414 344